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Digital Project Manager

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ABOUT THE ROLE

SMAKK Studios is looking for an energetic and knowledgeable Digital Project Manager. As a Digital Project Manager you will be a key point of contact for both the client and the project team; critical to the success of our ecommerce, marketing and branding engagements. You’ll work closely with the Chief Strategy Officer, Ecommerce Team, Creative Team and CEO to develop strategy and ensure execution on all deliverables meets agency standards.

WHAT YOU’LL DO:

  • Develop & manage the project plans and project teams to execute on scopes of work

  • Balance multiple projects while keeping track of timelines, deliverables, and action items

  • Monitor day-to-day activities of the project team and ensure work is progressing as planned

  • Work with project team and be actively involved in all aspects of the work

  • Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood and executed upon

  • Schedule internal and external meetings and check-ins

  • Manage all client communications including meeting agendas, recaps & status updates, revision requests and more, trafficking communications to appropriate agency and client contacts

  • Delegate tasks for all deliverables

  • Work with developers to create technical plans for website builds

  • Efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work, budget, timelines, and project goals

  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance

  • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs

  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback

  • Maintain internal and external communication across all teams, leadership, and client contacts

  • Manage content development for websites, including creating content documents to itemize needs, working with designers, copywriters, and the client according to the timeline to create necessary content, and then uploading all content to the website

  • Manage Q/A for all web projects, drive project launches with attention to technical best practices

  • Provide post-launch support and proactively identify opportunities and deliver improvements

  • Conduct project post mortems

WHO YOU ARE:

  • Minimum of 2-3 years of digital project management experience working with CMS platforms such as Shopify ecommerce and Wordpress

  • Experience launching websites, managing Q/A, cross-browser and device testing, client admin set-up and training on CMS platforms

  • Experience working with consumer brands and/or DTC brands - bonus if you have a focus within the Skincare, Beauty & Wellness space

  • Ability to understand and document project requirements and dependencies

  • Understanding of business and functional requirements

  • Meticulous attention to detail with strong focus on task completion

  • Experience with the design and development of websites and an understanding of web technologies and third party applications and platforms

  • Understanding of technical best practices for web

  • Ability to empathize with clients and users to suggest the best solutions for challenges

  • Enthusiastic problem solver and thrives on being engaged at all levels of the project

  • Multitasking on a variety of projects simultaneously

  • Demonstrated understanding of UX process and planning for ecommerce builds

  • Experience with project management tools (e.g. Asana) and Google Suite tools

  • Strategic and tactical thinking as it applies to your projects and work

  • Aptitude to learn more and grow not just yourself but your team

  • Acute analytical skills and superb attention to detail

  • Work effectively in a team environment including close interaction with clients

  • Excellent communication skills, both verbal and written

WHY WORK WITH US?

  • We are a a close knit team that values empathy and curiosity in our approach to projects and teamwork

  • Collaboration is at our core - we prioritize learning from our challenges, adapt and adjust to consistently improve as a group and individually

  • We don’t just move on from one win to the next - we acknowledge and celebrate

  • We believe investing in our team is our future success. We provide financial assistance for professional development and continued career development support

  • Competitive benefits: matching 401k, fully paid health, vision and dental benefits

  • We value mental health and self care and have policies to support your needs

  • We value having fun and embrace slowing down during the summer months with Summer Fridays and company happy hours year round

  • We truly mean work from where you want to work. We’re based in NYC with a collaboration space in SoHo, but our team works locally and remote from wherever they would like

ABOUT SMAKK

SMAKK is a branding and marketing agency with a purpose. We use our focused set of capabilities to develop and grow world-changing brands that are better for people and the planet.

Founded in 2011 and based in NYC, we are proudly one of the .1% of creative agencies owned by women. Today, our services include brand strategy and development, website design and development, packaging design, and marketing strategy and execution. We work with brands across a range of sectors including wellness and personal care, beauty, lifestyle, and social impact. Past clients have included The Honey Pot Co., S.C. Johnson, Busy Co, Conscious Step, Shiseido, Two Blind Brothers, and the NYC Mayor’s Office of Sustainability.

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